Position Overview Leads and manages branch sales, service and support supervisors and associates. Directs day-to-day activities to achieve company and business unit goals and objectives. Delivers high-level customer service by directing and motivating branch staff to increase customer base and retention metrics, and ensure top line growth. Monitors expenses and analyzes financial performance of branch. Identifies operational deficiencies and implements plans for improvement. Responsibilities 1. Manages the branch sales team and directs day-to-day activities within the branch to ensure top line growth. 2. Manages branch service team; supervisors. Reinforces service standards by conducting quality control training and inspections; directs service department to ensure customer growth through retention increase. 3. Ensures revenue and profit plans are achieved. Drives Plan revenue and profits. Drives Sales and Service Excellence. 4. Monitors expenses and analyzes financial performance and budget of branch; identifies operational deficiencies and implements plans for improvement. Prepare trimester branch budgets. 5. Implements company programs, initiatives, and current operational guidelines. 6. Participates in recruitment, interviewing, hiring and training branch staff as appropriate. 7. Operates within company and business unit policies and procedures; creates an environment that motivates associates to be successful. 8. Monitors regulatory compliance with state and federal agencies. 9. Leads periodic and ad hoc branch meetings EDUCATION AND/OR EXPERIENCE: • Associate’s Degree and 2-4 years management experience, or equivalent combination of education and experience required Bachelors Degree and 2-4 years managing associates in a fast-paced environment preferred • Profit & loss and asset management and/or experience in sales management preferred
ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 8,000 company-owned, franchised and licensed locations. The company’s portfolio of well-recognized brands includes American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control).
We serve residential and commercial customers through an employee base of approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/ServiceMaster.