Summary of Primary Job Responsibilities
Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, property & casualty claims, installation scheduling or technical product troubleshooting. Upselling may be required.
Paid professional training
Medical and dental benefits for full-time employees
Vacation and holiday pay
Employee discounts with Sitel’s major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies
Prior customer service experience preferred
Self-motivated and able to work independently
Excellent communication skills
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Enjoy working in a fast-paced environment while maintaining a professional attitude
Must have excellent communication and customer service skills, basic computer skills, be dependable, reliable and able to perform duties with minimal supervision. The ability to interact positively with peers and supervisors and handle stressful situations with professionalism is a must.
Pay rates will start at a minimum of $9.00/hour with scheduled increases plus commission. Agents are eligible to receive a pay increase at 90 days, 180 days, 12 months and 24
18 years of age or older
High school Diploma or GED equivalent
Must be able to successfully pass a 7-Year criminal background, credit and drug test.
Major medical, dental, vision, and life insurance is available after 90 days.
Hiring process includes job preview, pre-employment assessments, interview(s), background check and drug screen.
Sitel is an Equal Opportunity Employer.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.