Job Description:

Summary of Primary Job Responsibilities

Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture.

Job Description
Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals
• The ability to communicate effectively in a chat environment with a virtual workforce
• Demonstrate creative communication strategies and programs that motivate and develop teams
• Excellent grammar and written communication skills
• Strong sales orientation
• The ability to set priorities and multi-task
• Prior contact center experience preferred
• Four-year college degree or equivalent work experience
• A criminal background check, drug screen and credit check
Applicants must have flexibility to work evenings and weekends.

Benefits
We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).

Education

• Four-year college degree or equivalent work experience

Experience Target

2-3 years experience in a call center

Knowledge/Skills/Abilities

Demonstrated interpersonal, coaching, and supervisory skills.
Excellent verbal and written communication skills.
Demonstrated ability to set priorities and multi-task.

Special Certifications

NA

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.