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Client Delivery Manager (Fort McMurray, Alberta)

CGI

Job Description:

Sales and Client Delivery Manager Description de poste Position located in : Fort McMurrayCGI is the World’s 5th largest independent IT and business process services company. We provide high-end business and IT Consulting, Systems Integration and IT & Business Management services. CGI has over 100+ IP-based business solutions in 40 countries spanning Financial Services, Government, Healthcare, Manufacturing, Retail, Telecommunications, Utilities and Oil & Gas. We are a proven and demonstrated success, achieving an industry-leading track record of on-time, on-budget projects and innovative solutions.With the emergence of cloud computing, virtualization, and mobility, CGI is well aligned with market trends and demands. Through our Global Infrastructure Services (GIS) business we offer the technology, processes, and people clients need to transform their IT infrastructure. More than 300 CIOs rely on us for cost-effective, innovative and secure infrastructure services, solutions and consulting.We offer our clients energy-efficient green data centers, cloud computing and managed security services, all supported by a unique enterprise service management toolset. In addition, CGI’s global delivery model, wide range of solutions, and contract terms provide clients with flexibility and choice in an ever-changing market.Our Western Business Unit (Victoria, Vancouver, Calgary, Edmonton, Regina, Saskatoon) is looking for an experienced Sales and Client Delivery Manager to work with new and existing clients across Western Canada. OverviewCGI is seeking a Sales and Client Delivery Manager to manage the CGI infrastructure services within Western Canada, including sales and delivery responsibility for several large outsourcing accounts. This will include responsibility for:• Interface for all horizontal communication within the client environment• Provides leadership for new business within the client environment, during both the integration and the proposal phases.• Information Technology member management for those working on client site• Approval of Service Delivery which may exceed the strict requirement of the contract.• Verifies that all processes and methodologies as specified are followed and ensures that effective monitoring and controls are in place to support the Client Delivery• Escalation Point for all client communications with regards to operations.• Responsible for ensuring all groups providing tier 1 services to the client are providing financial efficiencies.• Ensures that CGI is in compliance with the contract with our delivery model• Sets priorities for operational activities within the client environment.• Responsible for Tier 1 Client Reportingo Tier 1 SLA status reportingo Tier 1 Project Status reportingo Tier 1 FTE utilization reporting• Responsible for ensuring that service management processes are adhered to by all groups supporting the client.• Responsible for the relationship for Tier 1 . Ensuring that the need to grow the client engagement is balanced with the operational requirements.• Creates and manages as required an ongoing Service Improvement PlanTechnical SkillsThe candidate will require extensive knowledge and familiarity with respect to the full spectrum of IT systems and solutions, including but not limited to:• Service Level and Contract Management experience• Operational Process development experience• Apply CGI quality methodologies across the portfolio; understanding a wide range of technologies offerings delivered to a large number of clients• Strong Project Management skills• Strong communication and collaboration skills• A strong orientation to customer service• Strong organization skills and ability to work with multiple prioritiesRequirementsThe following are requirements for the role:• Minimum 4 years of experience in similar roles• Bachelor Degree in Engineering, Computer Sciences, or related discipline, or equivalent experience• Strong interpersonal and relationship management skills• Has strong communication skills in providing pertinent and precise information to the appropriate audience which can be the client, delivery and or operational teams;• English language proficiency (French an asset)• ITIL certification and experience with ITIL process development is highly desirable. Fonctions et responsabilités Qualités requises pour réussir dans ce rôle Chez CGI, nous sommes une équipe de bâtisseurs. Chacun de nos membres (ou employés) concourt à bâtir sa propre entreprise – une firme qui regroupe 65,000 professionnels présents dans 40 pays. Fondée en 1976, CGI est un chef de file des services en TI et en gestion des processus d’affaires qui contribue au succès de ses clients. Nos clients – tout comme nos membres – peuvent compter sur nos ressources mondiales, sur notre savoir-faire, sur notre stabilité et sur nos professionnels chevronnés pour obtenir les résultats escomptés. Joignez-vous à nous. Pour en savoir davantage : www.cgi.com.Cette offre est une excellente occasion de vous joindre à une équipe gagnante. CGI offre des conditions de rémunération avantageuses et des possibilités de croissance et de développement professionnel. Les avantages des membres permanents à temps plein entrent en vigueur dès le premier jour et comprennent des vacances payées, un régime de participation aux bénéfices ainsi qu’un régime de participation à l’actionnariat.Nous aimerions remercier tous les candidats de leur intérêt pour notre organisation. Cependant, nous communiquerons seulement avec les candidats retenus.Les candidatures non sollicitées provenant d’agences de placement ne seront pas retenues.CGI favorise l’équité en matière d’emploi. De plus, CGI s’engage à offrir des accommodements aux personnes handicapées, conformément à la législation provinciale. Veuillez nous indiquer si vous vivez avec un handicap nécessitant la mise en place d’accommodements raisonnables dans le cadre de notre processus de recrutement; nous collaborerons avec vous pour répondre à vos besoins. Client Delivery Manager (Fort McMurray, Alberta) Position Description CGI is the World’s 5th largest independent IT and business process services company. We provide high-end business and IT Consulting, Systems Integration and IT & Business Management services. CGI has over 100+ IP-based business solutions in 40 countries spanning Financial Services, Government, Healthcare, Manufacturing, Retail, Telecommunications, Utilities and Oil & Gas. We are a proven and demonstrated success, achieving an industry-leading track record of on-time, on-budget projects and innovative solutions.With the emergence of cloud computing, virtualization, and mobility, CGI is well aligned with market trends and demands. Through our Global Infrastructure Services (GIS) business we offer the technology, processes, and people clients need to transform their IT infrastructure. More than 300 CIOs rely on us for cost-effective, innovative and secure infrastructure services, solutions and consulting.We offer our clients energy-efficient green data centers, cloud computing and managed security services, all supported by a unique enterprise service management toolset. In addition, CGI’s global delivery model, wide range of solutions, and contract terms provide clients with flexibility and choice in an ever-changing market.We are searching for a Client Delivery Manager who will be based in Fort McMurray, Alberta. In this position you will be responsible for managing the delivery of CGI Infrastructure Services with a large Oil and Gas outsourcing account. As Delivery Manager you will ensure an excellent relationship between our client and CGI by ensuring delivery of services at agreed upon SLAs and working with the client to identify opportunities for additional services. Your future duties and responsibilities ResponsibilitiesInterface for all horizontal communication within the client environmentProvides leadership for new business within the client environment, during both the integration and the proposal phasesInformation Technology member management for those working on client siteVerifies that all processes and methodologies as specified are followed and ensures that effective monitoring and controls are in place to support the Client DeliveryEscalation Point for all client communications with regards to operationsResponsible for ensuring all groups providing tier 1 services to the client are providing financial efficienciesEnsures that CGI is in compliance with the contract with our delivery modelSets priorities for operational activities within the client environmentResponsible for Tier 1 Client Reporting (SLA status, Project status, FTE utilization, etc.)Responsible for ensuring that service management processes are adhered to by all groups supporting the clientResponsible for the relationship for Tier 1 and ensure that the need to grow the client engagement is balanced with the operational requirementsCreates and manages as required an ongoing Service Improvement Plan Required qualifications to be successful in this role Qualifications7-10 + years of progressive experience working in Enterprise IS/IT Infrastructure related positions4+ years of experience managing the delivery of IS/IT Infrastructure services in large Enterprise scale environmentsExtensive knowledge and familiarity with respect to the full spectrum of IT systems and solutionsDemonstrated successful Service Level Management, Contract Management and Operational Process development experienceExcellent Project Management and Delivery skillsExcellent oral and written communication skillsExcellent interpersonal and relationship management skills with a focus on customer serviceExcellent organization skills and ability to work with multiple prioritiesPost-secondary education in a relevant discipline or equivalent work experienceNice to HaveITIL certification and experience with ITIL process development is highly desirableExperience working in IS/IT Professional Services and/or Oil & Gas organizations*LI-AG1 At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Skills Reference 438258

Company Description:

At CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

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