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Customer Service Associate – Saint Catharines ON

Confidential

Job Description:

Sitel is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service.
A job at Sitel is exciting, fast-paced, and offers many growth opportunities to advance your professional life.

Job Duties:

Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Up selling may be required.

We offer:

Paid professional training
Medical and dental benefits for full-time employees
RRSP Contribution
Paid Vacation
Full Time Employment 40-44 hours a week
Employee discounts with Sitel’s major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies.

Requirements:

Prior customer service experience preferred
Self-motivated and able to work independently
Excellent communication skills
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Enjoy working in a fast-paced environment while maintaining a professional attitude

Pay:

Pay rates will start at a minimum of $11.50/hour with scheduled increases based on performance. Hourly Associates are eligible to receive a pay increase at 6 months and 12 months.

Career Opportunity:

You deserve an opportunity that provides exceptional benefits and security with room to grow.

Now is the time to take control of your future!

Company Description:

A large and successful BPO organization.

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