About us Sitel is looking for qualified candidates (seasonal and permanent) to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. A job at Sitel is exciting, fast-paced, and offers many growth opportunities to advance your professional life.Job Duties:Our clients come from various industries including financial services, health/fitness, media services, retail, travel, and satellite service. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Upselling may be required.Summary of Primary Job Responsibilities For permanent employees, we offer:Paid professional trainingMedical and dental benefits for full-time employees401(K)Vacation and holiday payFull-time and Part-time shiftsEmployee discounts with Sitel’s major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies. Requirements:Prior customer service experience preferredSelf-motivated and able to work independentlyExcellent communication skillsProfessional, articulate voiceAbility to multi-task in several computer applications while holding a conversation with a customerType 25 words per minuteEnjoy working in a fast-paced environment while maintaining a professional attitudeHigh School Diploma or GED requiredEducation High School Diploma or GED Experience Target Prior Customer Service Experience preferred Pay Rate Pay Rates will start a minimum of $8.15 an hour/ with scheduled increases.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.