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Customer Service Representative


Job Description:

About us If you love Caffeine, Ice Coffee and helping others – then this is the place for you! Sitel is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service.Do you belive in what you do? Can you feel it? Do you have what it takes? How strong is your committment? These are the types of questions we encourage our 52,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders…You can sum the SItel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.Summary of Primary Job Responsibilities We are hiring for call center agents to answer inbound customer service calls regarding general questions relating to products and service for one of the top Coffee Companies. What is in it for you?•Paid Professional Training•Medical and dental benefits for full time employees•401 (K)•Vacation and Holiday pay•Full time shifts, Part time shifts, Day and Night shifts•Employee discounts with Sitel’s major brand-name partners •Ability to earn extra income through our Employee Referral ProgramEducation High school diploma or equivalent. Experience Target A minimum of six (6) previous customer service experience or six (6) months in a call center environment is preferred. Ideal candidate will be someone who enjoys helping others while working in a relaxed fun environment! Knowledge/Skills/Abilities Must demonstrate excellent communication skills.Must demonstrate an enthusiastic approach to customer service.Basic familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications. Keyboard skills required.Ability to probe, assess customer needs and appropriately resolve issues.Advanced problem-solving skills and ability to handle customer service issues at a high level of complexity.Ability to change troubleshooting approach based on customer knowledge.Ability to adapt to a regularly changing environment and flexibility with scheduling.Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues. Pay Rate $9.00 per hour

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit to learn more.

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