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Customer Service Representative

Sitel

Job Description:

About us: As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries. Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences. The company is a subsidiary of Groupe Acticall. Visit sitel.com to learn more. Job Duties: Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Up-selling a product or service may be required. We offer: Paid professional training (starting day 1) Medical and dental benefits for full-time employees Vacation and holiday pay Full-time shifts Employee discounts Convenient Store style cafeteria Requirements: Prior customer service experience (preferred) Previous call center experience is a plus Self-motivated and able to work independently Excellent verbal and written communication skills Professional, articulate voice Ability to multi-task by working in several computer applications while holding a conversation with a customer Ability to type 25 words per minute Enjoy working in a fast-paced environment while maintaining a professional attitude Pay: Starting wage – $9.00/hour Career Opportunity: You deserve an opportunity that provides exceptional benefits and security with room to grow. Now is the time to take control of your future! For More Information Text Sitel to 51893 Application Process: Both steps must be completed before we can consider your application

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.

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