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Customer Service Representative

Sitel

Job Description:

About us Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 26 countries. Sitel provides world-class solutions from onshore, nearshore and offshore locations across 140+ facilities world-wide. Summary of Primary Job Responsibilities We are looking for friendly individuals with computer and customer service experience to service our Global Satellite client customers. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment! • Answer inbound calls within guidelines/goals established by the client and contact center management. • Consistently achieve call quality score goals to meet client and customer satisfaction goals. • Representatives are required to upsell and make save offers with each customer interaction. This is a sales and retention based campaign. • Other duties as assigned. Education High School Diploma/GED Experience Target • A minimum of 1-year customer service experience. • Call center experience a plus. Knowledge/Skills/Abilities • Dependable, reliable and able to perform duties with minimal supervision. • Ability to interact positively with customers, peers and supervisors. Special Certifications Sitel requires pre-employment drug tests, background and credit checks. Pay Rate Agents start $9.25/hr. ($.25 increase @ 90 days, $.50 @ 6 months). Bonuses are available monthly based on sales and saves performance in some campaigns. Other Perks: Employee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion Opportunities and more. Other Excellent Benefits: Medical, Dental, Vision, 401(k) Plan, Paid Holidays, Paid Vacations, Life Insurance, Flexible Spending Account, Short-Term Disability, Long-Term Disability

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.

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