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Customer Service Representative – Caribou, ME



Job Description:

Do you believe in what you do? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 52,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders… You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.Summary of Primary Job Responsibilities As a Customer Service/Sales Professional, you will be taking inbound calls within the guidelines/goals established by the client and contact center management. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting technical issues, and explaining new products and services offered.Education High school diploma or equivalent.Knowledge/Skills/AbilitiesMust demonstrate excellent communication skills.Must demonstrate an enthusiastic approach to customer service.Basic familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications. Keyboard skills required.Ability to probe, assess customer needs, and appropriately resolve issues.Advanced problem-solving skills and ability to handle customer issues at a high level of complexity.Ability to change troubleshooting approach based on customer knowledge.Ability to adapt to a regularly changing environment and flexibility with scheduling. What We Offer:Medical, Dental and Visioin for Full Time employees401K with company matchVacation and Holiday payPaid Training beginning first day of startEmployee Discounts$200 Employee Referral Program Pay Rate: $8/hour

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit to learn more.

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