Summary of Primary Job Responsibilities Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, property & casualty claims, installation scheduling or technical product troubleshooting. Up selling may be required.We offer:Paid professional trainingMedical and dental benefits for full-time employees401(K)Vacation and holiday payFull-time shiftsEmployee discounts with Sitel’s major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies Requirements:Prior customer service experience preferredSelf-motivated and able to work independentlyExcellent communication skillsProfessional, articulate voiceAbility to multi-task in several computer applications while holding a conversation with a customerEnjoy working in a fast-paced environment while maintaining a professional attitude Requirements: Must have excellent communication and customer service skills, basic computer skills, be dependable, reliable and able to perform duties with minimal supervision. The ability to interact positively with peers and supervisors and handle stressful situations with professionalism is a must.Compensation:Pay rates will start at a minimum of $9.25/hour with scheduled increases Agents are eligible to receive a pay increase at 90 days,180 days 12 months and 24 Special Notifications:18 years of age or olderHigh school Diploma or GED equivalentMust be able to successfully pass a 7-Year criminal background, credit and drug test. Other Major medical, dental, vision, and life insurance is available after 90 days. Hiring process includes job preview, pre- employment assessments, interview(s), background check and drug screen. Sitel is an Equal Opportunity Employer.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.