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Customer Service Representative

Sitel

Job Description:

About us:Sitel is looking for qualified candidates to join our team of associates in Caribou, ME. We hire talented people who share our passion for providing exceptional customer service. A job at Sitel is exciting, fast-paced, and offers many growth opportunities to advance your professional life. Job Duties: Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Upselling may be required. We offer: Paid professional training Medical and dental benefits for full-time employees 401(K) Vacation and holiday pay Full-time shifts Employee discounts with Sitel’s major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies. Requirements: Prior customer service experience preferred Self-motivated and able to work independently Excellent communication skills Professional, articulate voice Ability to multi-task in several computer applications while holding a conversation with a customer Type 25 words per minute Enjoy working in a fast-paced environment while maintaining a professional attitude Pay: Pay rates will start at a minimum of $8.00/hour with scheduled increases. Agents are eligible to receive a pay increase at 90 days, 180 days, 12 months and 24 months. Career Opportunity: You deserve an opportunity that provides exceptional benefits and security with room to grow. Now is the time to take control of your future! Application Process: Both steps must be completed before we can consider your application

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.

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