About us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries.Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences. The company is a subsidiary of Groupe Acticall. Visit sitel.com to learn more.Summary of Primary Job Responsibilities Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Answer inbound calls involving providing technical and basic troubleshooting assistance and education by phone regarding installation and use of products. Upsell additional or upgraded services will be required. Education High School Diploma or equivalent Experience/Qualifications: * Prior customer service experience (preferred)* Prior technical troubleshooting (routers, internet, computer software)* Previous call center experience is a plus* Previous experience communicating using technical terminology * Self-motivated and able to work independently * Excellent verbal and written communication skills * Professional, articulate voice * Ability to multi-task by working in several computer applications while holding a conversation with a customer * Ability to type 25 words per minute * Enjoy working in a fast-paced environment while maintaining professionalism with the customer What We Offer: * Paid professional training (starting day 1)* Medical and dental benefits for full-time employees * 401k with company match program * Vacation and holiday pay * Full-time shifts * Employee discounts Pay $9-$10/hour depending upon the line of business. Also have an opportunity to increase your pay through step progression Other Information For more information text Sitel to 51893
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.