Job Description:

Are you looking for a new and exciting career? Do you like having a new challenge in your life? We want to challenge you with an offer!

Summary of Primary Job Responsibilities

We are looking for friendly individuals with computer and customer service experience to provide exceptional customer service to our clients. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment!

Answer inbound calls ONLY within guidelines/goals established by the client and contact center management.
Consistently achieve call quality score goals to meet client and customer satisfaction goals.
May be required to sell additional products and services
Other duties as assigned.

Education

All candidates must have a minimum of a High School diploma or GED equivalent.

Experience Target

Call center experience a plus.

Knowledge/Skills/Abilities

Dependable, reliable and able to perform duties with minimal supervision
Ability to interact positively with customers, peers and supervisors
Ability to handle stressful situations with professionalism and empathy
Excellent verbal communication skills
Flexibility to work evenings and weekends

Special Certifications

Sitel requires pre-employment drug tests, background and credit checks.

Pay Rate

Earn up to 8.25 – $9.00/hr with opportunities for pay increases at 90-day, 180-day,1 yr,and 2 yrs of employment.

Other

Paid training
Opportunities for advancement
Employee referral bonus
On-site activities
Benefits after 90 Days
401K Retirement Plan
Friendly work environment
Opportunity to work overtime

Sitel is the leading global outsourcing provider of customer care. Our clients, who represent some of the world’s largest and best-known brands, rave about the seamless and innovative solutions we offer. Our associates enjoy the challenging work, a friendly and supportive environment, and the opportunity to grow and advance.

See what everyone is talking about! Apply now at www.sitel.com. Sitel is an Equal Opportunity Employer.

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.