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Desktop Team Lead

CGI

Job Description:

Desktop Team Lead Position Description Are you motivated by the opportunity to delight your clients by providing them the best customer experience as possible? CGI is looking for candidates wishing to be part of a new team, where processes need to be built, and where the interaction with a client is to be created. Your future duties and responsibilities KEY RESPONSIBILITIES : – Draft and maintain policies, standards and procedures for the desktop related services; – Use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards; – Ensure technical leadership to operational staff, and takes responsibility for business continuity; – Supervise team members in operational delivery within a prescribed work mandate. Team members are located in different cities; – Coordinate and document monthly coaching to support the development of technicians;- Allocate work amongst team members, review and track completion deliverables;- Record incidents reported by clients; support the client through the problem solving process;- Work in close collaboration with specialized technical teams. Required qualifications to be successful in this role REQUIREMENTS :- Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint);- Demonstrate leadership;- Must have strong organization and planning skills;- Demonstrate empathy and patience;- Affinity to detail and focus on meeting deadlines;- Desire to develop and promote talent;- Able to travel on various site, cities to support technicians (20+%)- Ability to handle technical escalation.EDUCATION AND EXPERIENCE :- Post-secondary education in a relevant discipline or equivalent work experience;- Experience providing technical support;- Good knowledge of Windows 7, 8, 10 and MAC OS;- Knowledge of networking. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Desktop Team Lead Job Description Are you motivated by the opportunity to delight your clients by providing them the best customer experience as possible? CGI is looking for candidates wishing to be part of a new team, where processes need to be built, and where the interaction with a client is to be created. Your future duties and responsibilities KEY RESPONSIBILITIES : – Draft and maintain policies, standards and procedures for the desktop related services; – Use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards; – Ensure technical leadership to operational staff, and takes responsibility for business continuity; – Supervise team members in operational delivery within a prescribed work mandate. Team members are located in different cities; – Coordinate and document monthly coaching to support the development of technicians;- Allocate work amongst team members, review and track completion deliverables;- Record incidents reported by clients; support the client through the problem solving process;- Work in close collaboration with specialized technical teams. Required qualifications to be successful in this role REQUIREMENTS :- Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint);- Demonstrate leadership;- Must have strong organization and planning skills;- Demonstrate empathy and patience;- Affinity to detail and focus on meeting deadlines;- Desire to develop and promote talent;- Able to travel on various site, cities to support technicians (20+%)- Ability to handle technical escalation.EDUCATION AND EXPERIENCE :- Post-secondary education in a relevant discipline or equivalent work experience;- Experience providing technical support;- Good knowledge of Windows 7, 8, 10 and MAC OS;- Knowledge of networking. Chez CGI, nous sommes une équipe de bâtisseurs. Chacun de nos membres (ou employés) concourt à bâtir sa propre entreprise – une firme qui regroupe 65,000 professionnels présents dans 40 pays. Fondée en 1976, CGI est un chef de file des services en TI et en gestion des processus d’affaires qui contribue au succès de ses clients. Nos clients – tout comme nos membres – peuvent compter sur nos ressources mondiales, sur notre savoir-faire, sur notre stabilité et sur nos professionnels chevronnés pour obtenir les résultats escomptés. Joignez-vous à nous. Pour en savoir davantage : www.cgi.com.Cette offre est une excellente occasion de vous joindre à une équipe gagnante. CGI offre des conditions de rémunération avantageuses et des possibilités de croissance et de développement professionnel. Les avantages des membres permanents à temps plein entrent en vigueur dès le premier jour et comprennent des vacances payées, un régime de participation aux bénéfices ainsi qu’un régime de participation à l’actionnariat.Nous aimerions remercier tous les candidats de leur intérêt pour notre organisation. Cependant, nous communiquerons seulement avec les candidats retenus.Les candidatures non sollicitées provenant d’agences de placement ne seront pas retenues.CGI favorise l’équité en matière d’emploi. De plus, CGI s’engage à offrir des accommodements aux personnes handicapées, conformément à la législation provinciale. Veuillez nous indiquer si vous vivez avec un handicap nécessitant la mise en place d’accommodements raisonnables dans le cadre de notre processus de recrutement; nous collaborerons avec vous pour répondre à vos besoins. Skills Reference 480717

Company Description:

At CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

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