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Field Service Technician

The Fulton Companies

Job Description:

JOB OVERVIEW

Field Service Technicians work on the forefront of customer service providing technical support and service both in-house and in the field on the complete line of products. Along with responsibility of diagnosing and providing solutions for customers in the field, service technicians also respond to general inquiries for preventative maintenance, provide equipment startup and commission services, and extend technical aftermarket expertise to customers.

TASKS AND RESPONSIBILITIES

Travel required and estimated at 150 days/year
Technical service, commission, operation, troubleshooting and maintenance of all Fulton & Volcanic equipment, including related components
Support of new, current, and discontinued products
Troubleshooting of product design and operational related feedback to R&D/NPD
Technical support including customer phone calls regarding the installation, operation, troubleshooting and maintenance of equipment, including controls, for internal and external customers
Provide technical training sessions for internal staff and customers regarding all aspects of service and support
Report writing & documentation of all service work

MINIMUM REQUIREMENTS

Successfully pass pre-employment (post offer) motor vehicle records check
Successfully pass pre-employment (post offer) criminal records background check
Ability to read mechanical and electrical blueprints

BENEFICIAL SKILLS AND EXPERIENCE

Ability to calibrate, test, troubleshoot and repair various equipment
Ability to read and use electrical, P+ID and schematics
Experience and comprehensive understanding of troubleshooting and servicing technical, electrical, controls, and combustion equipment
Experience (or familiarity) with engineering and knowledge of industrial manufacturing
Technical degree or equivalent background

REQUIRED TRAINING

Operation and maintenance of all Fulton products and controls systems
Continued education on new products and developing systems
Operation of Fork-lift, MIG welder, and various tools

Company Description:

The Fulton Companies is an American multi-national group of companies headquartered in Pulaski, New York, USA. Fulton researches, engineers, manufactures and sells complex heat transfer equipment for a wide range of commercial and industrial applications. Today, Fulton employs more than 875 people in facilities in five countries, and has served as an industry leader of emerging heat technologies for more than 60 years.

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