ARE YOU LOOKING FOR A STEADY JOB? START YOUR NEW YEAR WITH A NEW CAREER….APPLY TODAY! The Sitel Asheville Site opened in 1997. This site employs approximately 500 people. Accounts include banking, credit card, and healthcare clients, including some Fortune 500 Companies.Customer Care Centers handle calls for several large companies, supporting a variety of industries. Teams consist of approximately 20 agents and a Coach. The majority of an Agent’s time is spent on the phone answering customers’ questions and helping them solve their problems. As an Outsourcer, we provide service based on our clients’ requirements. Summary of Primary Job ResponsibilitiesGathering and reviewing relevant customer information, understanding meaningful relationships across information sources, generating and selecting effective options for solutions, providing accurate information, service, or products, or referring customers to appropriate personnel.Quickly and accurately performing multiple tasks (i.e., talking, listening, entering and documenting information, and seeking information) simultaneously while managing the pace of the call and maintaining focus on the customer.Ensuring that customers have a positive image of the company/client by politely greeting customers, determining customers’ desired interaction styles and responding accordingly, diffusing irate or insistent customers, maintaining an appropriate demeanor for all customer calls, checking customers’ satisfaction, and following up to ensure that customers’ needs are met and their expectations exceeded. Requirements:Previous Customer Service Experience (preferred)Basic computer skills including: typing, browsing the Internet and using online toolsAbility to multi-task while having a conversation with a customer over the phoneDemonstrating a strong desire to contribute to the organization; demonstrating reliable and dependable behavior that contributes to the organization’s image; behaving in an ethical and trustworthy manner; taking initiative on work tasks and responsibilities.Working effectively as a team member by attentively listening to and sharing information with others to facilitate a cooperative environment, and to meet and exceed customer expectations.Listening attentively to customers to determine their true needs, understanding the customer’s point of view, asking appropriate probing or checking questions to ensure understanding, and discerning facts from assumptions to accurately determine what will satisfy the customer. Education: High School Diploma or GED (preferred) We Offer:Medical, Dental and Vision401k with matchingVacation and holiday payFun/Energetic/Team work environment
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.