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Guest Service Agent

Hilton Plano at Granite park

Job Description:

Looking for Full and Part Time Guest Service Agents

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves
guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services,
amenities and up-sells products to the guests. Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Ensures rooms and services are correctly accounted for within guest statement.

1 – 2 years of prior guest service experience are preferred. Previous hospitality experience preferred


Company Description:

Situated in the prestigious Granite Park development in Plano, TX, just north of Dallas is the Hilton Dallas/Plano Granite Park hotel. Located 25 minutes from Dallas-Fort Worth International Airport (DFW) and 20 minutes from Dallas Love Field (DAL), this beautiful Plano, TX hotel boasts fantastic proximity to restaurants, bars, shopping and sports facilities. Corporate Guests enjoy convenient access to corporations including Hewlett Packard, PepsiCo, JCPenney and Siemens, just minutes from our contemporary hotel in Plano, TX.

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