INBOUND CALL CENTER AGENT
Do you love technology? Do you love TV?? Do you love to make commission?
Summary of Primary Job Responsibilities
We are looking for friendly individuals with computer and customer service experience to provide exceptional customer service to our clients. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment!
Answer inbound calls ONLY and assist customers with setting up their smart phones and help trouble shoot technical issues.
Consistently achieve call quality score goals to meet client and customer satisfaction goals.
Other duties as assigned.
A minimum of 6 months customer service experience
Smart Phone Savy
Call center experience a plus.
Dependable, reliable and able to perform duties with minimal supervision
Ability to interact positively with customers, peers and supervisors
Ability to handle stressful situations with professionalism and empathy
Excellent verbal communication skills
Flexibility to work evenings and weekends
Basic computer skills and ability to type 30 wpm
Sitel requires pre-employment drug tests, background and credit checks.
Opportunities for advancement
Employee referral bonus
Benefits after 90 Days
401K Retirement Plan
Friendly work environment
Opportunity to work overtime
Sitel is the leading global outsourcing provider of customer care. Our clients, who represent some of the world’s largest and best-known brands, rave about the seamless and innovative solutions we offer. Our associates enjoy the challenging work, a friendly and supportive environment, and the opportunity to grow and advance.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.