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Inbound Customer Service

full_time

Sitel

Job Description:

About usIf you love Caffeine, Ice Coffee and helping others – then this is the place for you! Sitel is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. Do you belive in what you do? Can you feel it? Do you have what it takes? How strong is your committment? These are the types of questions we encourage our 52,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders…You can sum the SItel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. Summary of Primary Job ResponsibilitiesAs a Customer Service Professional, you will be taking inbound calls within the guidelines/goals established by the client and contact center mangement. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer systems, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting techincal issues, and explaining new products and services offered.EducationHigh school diploma or equivalent.Experience TargetA minimum of one year previous customer service experience, six-months in a call center environment is preferred.Knowledge/Skills/AbilitiesMust demonstrate excellent communication skills.Must demonstrate an enthusiatic approach to customer service.Basic familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications. Keyboard skills required.Ability to probe, assess customer needs and appropriately resolve issues.Advanced problem-solving skills and ability to handle customer service issues at a high level of complexity.Ability to change troubleshooting approach based on customer knowledge.Ability to adapt to a regularly changing environment and flexibility with scheduling.Msut demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.Pay Rate$9.00 per hour

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.

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