Summary of Primary Job Responsibilities
•Participate in the Sitel Operations Manager Track Training Program. Meet all OM track training requirements while displaying positive attributes associated with effective leadership and commitment to Sitel core values: Accountability, Integrity, Open Communications, Service Excellence, and Teamwork.
•Continue to effectively coach a team and drive team metrics to meet all KPI’s, while assisting the OM team as assigned.
•Displays willingness to support Sitel policies and management decisions.
•Must be able to work flexible schedule and maintain excellent attendance.
•Bachelor’s Degree preferred or equivalent combination of education and experience
•2+ years of customer service experience required, preferably in call center environment
•Minimum of two years supervisory experience required with excellent performance management skills.
•Strong leadership skills with ability to manage multiple teams and large groups of people.
•Strong verbal/ written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful associate, customer and client relationship management.
•Solid computer skills required
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit https://jobs.sitel.com/job/Customer-Service-Representative-Oak-Ridge%2C-TN/345494700/ to learn more.