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Personal Service Coordinator II (Case Manager) – FT, AM

Telecare

Job Description:

Telecare operates In-Home Outreach Teams (IHOT) in the North, Central and East County regions of San Diego County Health and Human Services Agency. An IHOT is a team that provides in-home outreach and engagement services to individuals with serious mental illness who are reluctant to seek treatment and to their family members or caretakers. IHOT teams consist of trained clinicians, family and peer support staff. IHOT teams provide in-home assessment, crisis intervention, case management, education and linkage to resources in the community. The program uses creative approaches establishing trust and human connection with IHOT consumers. The ultimate goal is to effectively connect IHOT consumers to ongoing outpatient care so that they may avoid unnecessary hospitalization and can achieve full and productive lives. POSITION SUMMARY Provides direct client community support and case management services to assigned clients; works closely with clients and their families to ensure that their needs are expressed and that they have a “voice” in decision-making related to their social, emotional and physical well-being; as well as any treatment related decisions. In conjunction with other team members, completes necessary program documentation, runs groups, promotes engagement and provision of peer and family support services; acts as an advocate for the client and family in accessing community resources; often serves as the point of interaction between a client’s family and the program. QUALIFICATIONS Bachelor’s Degree. One year within mental health services environment. Sensitivity to multi-cultural populations and issues. The case manager must be able to incorporate creativity, invention and imagination in the daily execution of this role. Ability to function independently, analyze, interpret, and draw conclusions from varying facts and circumstances. Able to make decisions while maintaining awareness that this decision-making will have an immediate impact on the sensed of well being of the family of the patient and the relationship between the program and the family. Bi-lingual strongly preferred. Able to work flexible schedule (outside normal business hours). EOE AA M/F/V/Disability TMJ Job Location San Diego, California, United States Position Type Full-Time/Regular

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