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Production Support Analyst

CGI

Job Description:

Production Support Analyst Position Description Production Support AnalystCGI is seeking a Production Support Analyst to support multiple Healthcare IT projects. This is an exciting full time opportunity located in SIOUX FALLS, SD Your future duties and responsibilities Production Support Analyst to our team! In this role, you will be responsible for troubleshooting application production issues, and for responding to critical application outages or issues. Required qualifications to be successful in this role Java/Unix/SQL • Assessing technical bulletins to ensure there will be no impact to the production environment • Drive to root cause and resolution • Providing on-call support for after-hours batch processes • Partnering with the Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team • Ensuring that service level agreements are met • Interacting with client, vendors and business partners • Communicating the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management • Continually looking for opportunities to improve applications, batch processes, etc. to improve overall customer experience and maintain a stable production environment • Providing on-call support for after-hours batch processes REQUIRED SKILLS: • 3+ years of relevant Unix, Java, and SQL experience working in a production support/L2 environment • Strong analysis and problem solving skills • Strong interpersonal and communication skills, and the ability to work independently or as part of a team • Client-facing/Customer-focused mindset • Focused self-starter, quick learner, and willingness to be flexible • A Bachelor’s Degree in Computer Science or related field • The ability to provide on-call support as needed • Prior experience working in the Healthcare industry is a plus! Bachelors Degree in Computer Science or related field*LI-DM1 At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. Skills Reference 434842

Company Description:

At CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

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